FAQ

Tajrah is a small US-based retail team operated by IRONTRAIL AUTO PARTS LLC, based in Kalispell, Montana. We are a specialty retailer, not a manufacturer. We don't make the products we sell — our job is to find feeders and water fountains that genuinely work for everyday pet owners, evaluate them honestly, and carry only the ones we'd feel comfortable recommending to someone we know.

We sell one category: automatic feeders and water fountains for cats and dogs. That focus is intentional. It means we know every product we carry, we know where the failure points are, and we're not guessing when someone asks us a question.

That's a fair question. Large retailers carry thousands of products and can't evaluate each one closely. We carry six. We've read the community threads, checked the certification paperwork, and tested the products against the complaints that show up most often — WiFi compatibility, food jams, cleaning difficulty, app reliability.

We're also easy to reach. When you email us, a real person reads it and responds. We don't have a ticket queue. We won't make you wait a week for a copy-pasted reply.

Before anything goes on the site, we check safety certifications (CE, RoHS, FCC, and UKCA where applicable), verify that the product specs match what's being described, confirm that all water-contact materials are BPA-free, and test how easy the parts are to clean and reassemble.

We also read what pet owners are actually saying — not press reviews, but Reddit threads, Quora questions, and one-star reviews that describe what went wrong. The most common failure points for automatic feeders are WiFi setup issues, food jams, poor app reliability, and parts that are impossible to clean. Those are the things we screen for specifically. If a product gets consistent complaints about something that affects daily use, we don't list it.

Yes. Every product we carry has been tested against applicable safety standards. We hold certification documentation on file. If you want to see the documentation for a specific product before purchasing, email us at support@tajrah.com and we will send it over.

Orders are typically processed within 1 to 3 business days after payment is confirmed. Transit within the contiguous US takes 7 to 9 business days. Total estimated delivery is 8 to 12 business days from the date your order is placed.

You will receive a tracking number by email once your order ships. For full details, see our Shipping Policy.

Yes. Standard shipping is free on all orders within the contiguous United States. No minimum order amount is required. The shipping cost shown at checkout is $0.00 — no handling fees or surcharges are added after payment.

We ship within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, or international destinations. If your address falls into one of these categories, we will contact you by email before canceling your order.

You will receive a tracking number by email once your order ships. Use it to check delivery status directly on the carrier's website.

If you have not received a tracking email within 3 business days of ordering, check your spam folder first. If it is not there, email us at support@tajrah.com with your order number.

Orders may be canceled before 2:00 PM MST on the same day they are placed. Include your order number when you contact us at support@tajrah.com.

Once an order has been processed or shipped, it cannot be canceled — but you can request a return within our 30-day window after delivery.

We accept returns within 30 days of the delivery date for items purchased directly from www.tajrah.com. We accept both defective returns and change-of-mind returns within that window.

Items must be unused (or defective), and original packaging is preferred. Email support@tajrah.com with your order number to start the process. Do not ship anything back before receiving confirmation from us. Full details are in our Return Policy.

Once we receive and inspect your return, we process the refund within 3 to 5 business days. Your bank or payment provider may take an additional 3 to 10 business days to post the funds. Total time from return receipt to money in your account is typically 6 to 15 business days.

Refunds are issued to your original PayPal payment method. If you have not seen your refund after 10 business days from when we confirmed receipt, contact us at support@tajrah.com.

Once an order has been processed or shipped it cannot be canceled — but you can request a return after delivery within our 30-day return window. See our Return Policy for details.

We cover return shipping when the return is due to our error — a defective item, a product that does not match its description, or an incorrect item sent. We will provide a prepaid return label.

The customer is responsible for return shipping costs when the return is for personal reasons — change of mind, ordered the wrong model, or decided it is not the right fit. Original outbound shipping fees are non-refundable unless the return is caused by our error.

All products purchased from www.tajrah.com include a 12-month limited warranty from the delivery date, covering manufacturing defects and functional failures under normal household use. No registration is required — keep your order confirmation email as proof of purchase.

Consumable parts such as filters and sponges are not covered. See our Warranty Policy for full details and how to file a claim.

All Tajrah feeders require a 2.4GHz WiFi network. They are not compatible with 5GHz-only networks.

Most modern home routers broadcast both 2.4GHz and 5GHz, often under the same network name. If you have trouble connecting during setup, go into your router settings, separate the two bands, and connect the feeder specifically to the 2.4GHz band. This is the most common setup issue and the fix is straightforward once you know what to look for.

Most customers complete initial setup within a few minutes. Download the free Tajrah app, follow the in-app instructions to connect the feeder to your WiFi network, then set your feeding schedule and portions.

Both iOS and Android are supported. If you run into trouble at any point, email us at support@tajrah.com and we will walk you through it step by step.

Voice assistant integration is not available at this time. Feeding schedules and manual feeding are managed through the Tajrah app on your smartphone.

Yes. Depending on the model, you can schedule between 1 and 15 meals per day, each at a specific time with its own portion size. Check the product page for the exact number of meals your chosen model supports.

A standard adult cat eating approximately half a cup of dry food per day goes through roughly 3.5 cups per week. Here is a quick guide:

• 3L hopper (about 12 cups): roughly 3 weeks for one adult cat
• 4L hopper (about 16 cups): roughly 4 to 5 weeks for one adult cat
• 5L hopper (about 20 cups): roughly 5 to 6 weeks for one adult cat
• 6L hopper (about 24 cups): roughly 6 to 7 weeks for one adult cat

For small dogs, roughly double the daily estimate. These numbers vary based on kibble density and your pet's actual intake. Use a kitchen scale during the first week to calibrate portion settings against what your vet or food packaging recommends.

Each portion dispenses approximately 5 to 10 grams depending on kibble size and density. The exact amount varies slightly with kibble shape and weight.

We recommend starting with the amount your vet or food packaging suggests, then adjusting over the first week based on what you observe. Using a kitchen scale when you first set up the feeder helps you calibrate accurately rather than guessing.

Tajrah feeders work best in single-pet households or households where pets eat the same food at the same time. If your pets have different dietary needs, or if one tends to eat the other's food, a single shared feeder is not ideal. Two feeders placed in separate locations is a more reliable setup for multi-pet households.

Standard dry kibble up to 12mm in diameter works reliably across most models. One model supports kibble from 2mm to 15mm. Larger or irregularly shaped kibble can cause dispensing jams. Wet food is not compatible with any Tajrah feeder. Check the specifications on the individual product page before purchasing.

Most Tajrah feeders include a battery backup that automatically activates during a power outage, keeping the feeding schedule running. Camera and WiFi features require active power and will turn off to conserve battery life during an outage.

Check your specific product page to confirm battery backup capacity. Install the backup batteries before you need them — do not wait for an outage to find out they are missing.

The dispenser is designed to handle standard dry kibble without jamming. To reduce the chance of jamming, use kibble no larger than 12mm in diameter and keep the hopper dry. If a jam does occur, most models include an anti-jam mechanism that reverses the motor automatically. You will also receive an app notification so you can check on it promptly.

Automatic feeders are designed for exactly this purpose — reliable scheduled feeding when you are away. The feeder continues to operate on your preset schedule regardless of whether your phone is connected. Battery backup keeps feeding running during power outages.

We recommend cleaning the hopper and bowl at least once every 1 to 2 weeks and checking the food level before longer trips. See the user manual for model-specific cleaning instructions.

We recommend cleaning the bowl and food-contact surfaces at least once every 1 to 2 weeks to prevent food buildup. All removable parts are hand-washable with mild dish soap. Allow parts to dry fully before reassembling to avoid moisture in the hopper, which can cause food to clump or clog.

Camera-equipped models stream HD video — either 480P, 720P, or 1080P depending on the model. Most include infrared night vision for clear visibility in low-light rooms. Video quality depends on your WiFi signal strength. Check the individual product page for the camera resolution of your chosen model before purchasing.

Camera models include two-way audio. You can speak to your pet in real time through the app, or record a short voice message of up to 10 seconds that plays automatically each time food is dispensed. Hearing a familiar voice at mealtime helps pets adjust to the feeder faster.

Yes. WiFi-connected models send a push notification to your phone when the food level drops below a set threshold, giving you time to refill before your pet misses a meal. You will also receive alerts for connectivity issues or dispensing errors.

Live streaming is free through the app. Video storage options vary by model — some support a micro SD card for local storage, while others offer optional cloud storage for recorded clips. Check the individual product page for storage details before purchasing.

For most models, we recommend replacing the filter every 2 to 4 weeks with regular daily use. If you have multiple pets or notice the water flow slowing down, replace it sooner. Replacement filters are available separately in our store.

Yes. Tajrah water fountains use BPA-free materials for all water-contact surfaces. The circulation system keeps water moving and filtered continuously. For best hygiene, clean the fountain bowl and pump every 1 to 2 weeks in addition to replacing the filter on schedule.

The pump operates quietly — most models run below 40 decibels, roughly equivalent to a quiet room at night. Keeping the fountain filled to the recommended level helps maintain quiet operation. Noise increases slightly when the water level is low.

No. Tajrah fountains are designed for indoor use only. They are not weatherproof and should not be placed in direct sunlight, rain, or outdoor temperatures.

We currently accept payment via PayPal only. You do not need a PayPal account to complete your purchase — select PayPal at checkout and look for the "Pay with Debit or Credit Card" option to pay by card as a guest. For full details, see our Payment Method page.

Yes. Our website uses HTTPS across all pages. All payment data is handled directly by PayPal — we never see or store your card details. PayPal uses industry-standard encryption and fraud detection on every transaction.